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FAQs – FREQUENTLY ASKED QUESTIONS

 

 

FREQUENTLY ASKED QUESTIONS

Here at Rent a Car with Cash, we have assembled the following frequently asked questions in an attempt to anticipate any you may have. However, if we haven’t addressed your concern, please don’t hesitate to call us.

WHAT DO I NEED TO RENT A CAR, VAN, OR SUV?

  • A current, valid driver’s license
  • A form of payment–either a credit card, a debit card, or cash
  • And, if you have full coverage car insurance that transfers to a rented vehicle, please bring that certificate to the rental counter with you.

ARE YOU NEAR THE AUSTIN BERGSTROM AIRPORT?

  • We are just a short 12 mile uber ride north of the Austin International Airport.  We may be able to arrange an airport pickup service for your group, so please be sure to call for details.

DO I HAVE TO PUT DOWN A DEPOSIT?

  • Yes.  Rental companies must be in a secure position when renting a car, van, or SUV.  Therefore, the entire amount of the rental charges will be required at the beginning of the rental, and an additional amount may be held for security as well, depending on the qualifications and form of deposit.

WHEN WILL MY DEPOSIT BE CREDITED BACK?

  • If the rental was secured with a cash deposit, any funds due will be returned, in cash, to the renter at the conclusion of the rental
  • If the rental was secured with a debit card, any funds due are credited back to the same card on the day the vehicle is returned.  While we will complete these transactions at the end of the rental, please contact your bank with questions regarding the posting of those funds, as it can take some banks up to 1-3 business days to process a refund.  Also, please keep in mind that while we will process a refund given over the weekend, Visa, MasterCard and American Express do not post on weekends

WHEN WILL MY DEPOSIT BE CREDITED BACK?

  • If the rental was secured with a cash deposit, any funds due will be returned, in cash, to the renter at the conclusion of the rental
  • If the rental was secured with a debit card, any funds due are credited back to the same card on the day the vehicle is returned.  While we will complete these transactions at the end of the rental, please contact your bank with questions regarding the posting of those funds, as it can take some banks up to 1-3 business days to process a refund.  Also, please keep in mind that while we will process a refund given over the weekend, Visa, MasterCard and American Express do not post on weekends

WHY DON'T I GET MY ENTIRE DEPOSIT BACK?

  • Rental deposits are not the same as deposits on apartments.  A ‘deposit’ on a rental vehicle is not only held for security, but also for paying applicable fees and taxes.  We do our best, with the information the renter provides us, to anticipate the rental charges (base rate, fees, and taxes) that will be due at the end of the rental and secure only the amount necessary to cover the rental and provide security

DO YOU OFFER UNLIMITED MILEAGE?

  • Rental rates are date and location specific.  The reason it is important to be clear about where you are traveling is because we “include” the miles with your rate.  Mileage is therefore not “unlimited.”  For example, a rental that is bound by the contract to be used for a 3-day trip to Dallas, has a certain number of miles factored in to include traveling to and around that destination only and not “unlimited” so as to permit travel to any area beyond Dallas.  Geographic limitations apply.

CAN I PAY FOR THE VAN OR SUV AT THE END OF THE RENTAL?

  • All rentals must be paid for in advance, either by securing funds on a credit or debit card or by putting up enough cash to cover the rental plus the deposit

CAN MORE THAN ONE PERSON DRIVE MY RENTAL?

  • Yes.  We do allow additional drivers at the rate of $5/day.  All drivers must provide their current, valid driver’s license and be named on the contract.  Any person not named on the contract and driving the rented vehicle is considered an unauthorized driver and violates the terms and conditions of the rental agreement

HOW MUCH GAS DO I NEED TO RETURN THE VEHICLE WITH?

  • One of the ways other rental companies make a great deal of money is with their fueling options, whether it is pre-paid gas or refueling at the end of the rental.  At Austin Car Rental we do not sell gas.  You will receive your rental with a certain level of gas, anywhere from ¼ of a tank to a full tank.  You are expected to return the vehicle with the same amount of gas as you received (the amount of gas in the car, van, or SUV at the time of the rental is noted on the rental contract).  If you return it with less, there is a charge to recover the amount of our gas you used

HOW LONG IS MY RENTAL FOR?

  • Rental periods are figured on a 24-hour, per day basis.  If a vehicle is rented for one day, it is due back at the same time (24 hours later) the next day.  If it is rented for a week, it is due back at the same time 7 days later.  A rental returned any time beyond the time due, incurs an overdue charge to be calculated based on the tardiness of the rental

WHEN DO I HAVE TO RETURN MY RENTAL?

  • The return day and time is marked on your rental agreement.  The rental is due back to the location from which you rented it at that time.  Rental periods are figured on a 24-hour, per day basis.  If a vehicle is rented for one day, it is due back at the same time (24 hours later) the next day.  If it is rented for a week, it is due back at the same time 7 days later.  A rental returned any time beyond the time due, incurs an overdue charge to be calculated based on the tardiness of the rental

IS THERE AN EXTRA FEE IF I AM 24?

  • If you are 21 or over, there is no additional age-related surcharge.

DO YOU RENT VEHICLES TO GO ONE-WAY?

  • Because we are not a national chain and do not have offices outside of Austin, we do not rent any vehicles to go only one-way.  All vehicles must be returned to the location from which they were rented in Austin.

WHAT IF I NEED TO RETURN MY VEHICLE AFTER YOUR OFFICES ARE CLOSED?

  • Vehicles belonging to and rented from Rent a Car with Cash may be returned after the office is closed**. Please call for after-hours drop instructions.                                                                                                                                  **there may be an additional charge for utilizing this service

WHAT IF I WILL BE LATE RETURNING MY VEHICLE?

  • While it is possible to return a vehicle late, this does not mean the terms of the contract will not apply.  Vehicles returned more than 30 minutes past their due in time incur late charges.  Please understand, when calling to ask if you can return a vehicle late, and we say, “Yes, you can return the vehicle late,” it does not mean the terms of the agreeement do not apply and there won’t be a charge for doing so.

At Austin Car Rental, we strive to make renting a Car, Pickup Truck, Large Passenger Van, Minivan, or SUV affordable and accessible. We offer many services other rental companies do not. Call us today and ask about renting with CASH or DEBIT CARD. If you are under 21 and finding it impossible to rent a vehicle, or are between 21 and 25 and want to avoid the extra fee charged by other companies, we can help with that. We are off-airport but easily accessible. Don’t pay the extra airport fees. Come see us at Austin Car Rental.

We offer certain unique services, such as renting with Cash and renting to persons age 18-21, that are subject to surcharges. Please call today to learn more.

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